Of course! Our support team is available by phone, email, or live chat to answer any questions about specs, shipping, setup, or Scooters HQ products. Feel free to reach out any time.

Each product listing includes detailed specs and dimensions. If you need help, our support team is happy to guide you through measurements and fit questions.

Our inventory is updated as often as possible, however, on rare instances our manufacturers run out of stock before we can catch that. As soon as we receive your order we reach out to our suppliers right away to confirm that it is in stock and available for shipment. If your item is backordered or unavailable we will reach out to you by e-mail or phone and you will decide if you want to wait for the item to become available, choose another item or cancel your order.  

Processing time is 1–2 business days (Monday to Friday).

Transit time is 2-7 business days (Monday to Friday)

Once shipped, your Tracking Number with be emailed to you

Yes! We provide free shipping over $100 on orders within the continental U.S. Certain exclusions may apply depending on the brand or delivery location. FREE shipping will be calculated at checkout.

With White Glove Delivery, your new product will be brought into your home. It will be professionally assembled and any trash will be removed once the job is completed or your order will be delivered to you already assembled by the White Glove Technician.

We are only required to collect sales tax in the state of New York since we have a physical presence in that state.  All other states are tax-free at this time. This is subject to change at any time. 

Yes, we take your personal information very serious. By using SSL/TLS encryption, we can ensure that all your personal information is encrypted and safe. Our site is PCI-compliant, meaning card data is handled to the highest industry standard.
We do not store your credit card information and it will be used one-time only upon purchasing of your product. Afterward the transaction, your credit card information will be purged.

If you are unhappy with your product for any reason other than damage or defects, please contact us immediately. In most cases our manufacturers accept returns up to 30 days from the purchase date. However, the return must be initiated within the 2 days after delivery. A 25% restocking fee will be deducted from any buyers remorse returns. Products must be returned unused and in their original packaging. Shipping charges are non-refundable. Return shipping costs to the manufacturer is the responsibility of the customer.

If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If received, all claims of damage including UPS or FedEx must be submitted in writing no later than 24 hours after delivery. Please take pictures of the box and of the damaged item and email them to us at support@scootersHQ.com. We will process a damage claim on your behalf.